What is ISO 20000? Find out how ISO 20000 can help your company.
Are you looking for answers to the easy question "What's ISO 20000?"
There's no need to worry. This guide will provide an overview so you can learn why ISO 20000 creates benefits across your organization. The ISO 20000 requirements will be explained, as will the steps to follow to obtain certification.
An easy introduction to the basic the fundamentals of ISO 20000
ISO 20000 is the international standard for IT Service Management (ITSM), is published by ISO (the International Organization for Standardization), ICE (the International Electoral Commission). ISO 20000 is an international standard that must be accepted by all of the member nations. Check this Information technology - Service management link.
The standard describes the management practices designed to assist you in providing more efficient IT services (both for those in your company and to customers). ISO 20000 gives you the method and framework for managing your ITSM, while allowing you to prove your company is following best practice. It will help you achieve best practice. This will make it easier for you to provide higher quality IT services. ISO 20000 is suitable for all companies, regardless of size or industry.
What do you make ISO 20000 different to ITIL?
The major distinction between ISO 20000 & ITIL is that ISO 20000 provides the framework and methodology (providing the pieces that make up the ITSM Jigsaw Puzzle) and ITIL offers the details (the best practice) of how to manage every IT process within your organization (i.e. how to put it all together.
It is helpful to consider that ISO 20000 tells you what you need to do, while ITIL shows you how.
ISO 20000 cannot be used in isolation. Though it can be utilized independently of ITIL It is compatible.
In contrast to an established standard, ITIL is a practical framework of best practices that focuses on the alignment of your IT services with the overall requirements of your business. ITIL certification is not available for companies. It is only possible to adhere to the best practices guidelines.
ISO 20000 is based on the basic principles of ITIL and is a standard that companies can be certified against.
Individuals who are looking for excellence in ITSM are able to be certified in accordance with ISO 20000 and ITIL (e.g. It is also possible to take the foundation course, which is described in the following paragraphs.
Organisations can get ISO 20000 certification to show that they've followed the best practices. ITIL is not required to be certified to be certified in ISO 20000, but it is more easy to attain if you're following an ITIL method of IT service management. Our whitepaper is "ITIL and ISO 20000". See this Information technology - Security techniques for more.
It's essential to get to the source of ISO 20000.
To comprehend the significance of ISO 20000, it's vital to comprehend the connection between IT and the overall growth of your business. IT can help you reach your organization's goals. It impacts how you conduct business and communicate - it's a fundamental component of the way you conduct business.
IT helps you outshine your competition and reach wider audience. It helps you be more efficient and productive. IT is vital to improve your revenue, reducing costs and also enhancing your image.
It is vital to make the most of your IT investments. This means that IT services must be scheduled, controlled, and delivered and designed properly. IT projects are often unsuccessful or cost too much if they don't have high-quality IT services management. Businesses often fail before you can see the ROI of the investment due to the ongoing costs.
Only only if you've got top-quality IT management standards. It is possible to attain the ISO 20000 standard.